Refund policy

All Sales Are Final

All Silenced Roots purchases are final sale. We do not accept returns, exchanges, or refunds for change of mind, ordering the wrong item, or other non-defective merchandise.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at info@silencedroots.com.

Please include your order number and clear photos showing the issue so we can review your request.

If we determine that an item arrived damaged, defective, or incorrect, we will work with you to make it right. Depending on the circumstances, this may include a replacement or refund.

Please do not send an item back unless we have provided return instructions.

Custom & Personalized Items

Custom-made, personalized, and special-order items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Shipping Issues

Shipping charges are non-refundable unless otherwise required by law.

For packages that are delayed, lost, or otherwise affected during transit, please refer to our Shipping Policy or contact us at info@silencedroots.com.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.

European Union Orders

For orders subject to European Union consumer protection laws, customers may have statutory cancellation or return rights that apply regardless of this policy. Nothing in this policy limits any rights you may have under applicable law.

Questions

For questions about an order, return, or refund, contact us at info@silencedroots.com.