FAQs

  • At Silenced Roots, we ship worldwide, helping our message of heritage and resistance reach every corner of the globe.

    Orders are processed within 1-3 business days, depending on demand. Delivery times vary based on your location and the shipping method you select at checkout. We offer two main options:

    • Standard Shipping: Available for orders within the USA and Canada. This is a free option using standard mail (without tracking).

      • Canada: Orders typically arrive within 1-2 weeks.

      • USA: Orders typically arrive within 5-10 days.

      • International: Orders typically arrive within 4 weeks.

        • Please Note: Delivery times for standard shipping may fluctuate, and we are unable to track your order.

    • Express Shipping: For those who need faster, tracked delivery, we offer express shipping options for worldwide destinations. The cost depends on your location and will be calculated during checkout. This is the best option if you need your items by a certain date.

  • We strive for 100% satisfaction, but due to the nature of our work, we do not accept returns. However, your support means everything to us, so if there's an issue with your order—whether it’s damaged or incorrect—please reach out to us at connect@silencedroots.com or through our Contact Us page, and we’ll work with you to make it right.

  • At Silenced Roots, we take great care to bring your custom designs to life. Due to the personalized nature of custom orders, the following refund policy applies:

    • Non-Refundable: Custom orders are non-refundable once production begins. We encourage you to review all design proofs and details carefully before final approval.

    • Cancellations: If you need to cancel a custom order, please notify us within 24 hours of placing the order. Once work has started, cancellations are not possible.

    • Errors or Damages: If there is an error on our part or your item arrives damaged, we will gladly offer a replacement or store credit. Please contact us within 7 days of receiving your item and include photos of the issue so we can address it promptly.

  • All of our products are shipped from the US, where every piece is crafted with care to tell stories of resistance and heritage.

  • At Silenced Roots, every item we create is infused with passion for justice and our Palestinian heritage:

    • Stickers, Bookmarks & Magnets: These items are handcrafted with care and precision, designed and made in-house to reflect our passion for justice and heritage.

    • Apparel: Our apparel is designed by us but made in collaboration with expert manufacturers to ensure vibrant, long-lasting quality.

    • Pins: Our pins are produced by a third-party partner, following our designs, to ensure durability and precision in every piece.

    Each product, whether handcrafted or produced through our partners, is a reflection of our dedication to sharing stories of resistance and culture.

    Every piece is not just a product—it’s a testament to the stories we refuse to let be erased.

  • Absolutely! Our stickers are crafted from durable, water and weather-resistant, and waterproof vinyl, perfect for personalizing your laptop, water bottle, notebook, or planner.

    For stickers with special effects (like holographic or metallic finishes), please note that while they’re durable, heavy-use surfaces might show wear over time.